Wanted, full time flight simulator support agent

To strengthen and expand our support team we are looking for a new full time Support Agent / Community Manager for the flight simulator section of the support department.

Tasks

  • Assist our customers with questions about our products via tickets and forums
  • Assist our customers with simulators we sell (like X-Plane 11 and AFS2)
  • Forward issues to the project managers and development teams
  • Moderate our forums

 

Requirements

  • Fluent in English and German (additional languages are a big bonus)
  • Solid knowledge of flight simulators and the underlying technology
  • Real team player and willing to assist others
  • Experience in customer support is welcome but not required
  • Experience with Zoho Desk is welcome but not required
  • A flexible attitude towards working hours (support is needed when people use the products after all)
  • Thick skin

 

Additional information

  • The work can be (partially) done from our main office at the Paderborn Lippstadt airport of from your home office
  • To prepare you for new products you will be included in every alpha and beta program we run
  • The support department is run rather informally and we depend a lot on the individuals to manager their own work
  • The only thing that really matters is the Customer Satisfaction rating (at this moment 92% on the ticket system and 88% on the forum)

 

For more information please contact me on mathijs.kok@aerosoft.com


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