Payment and dispatch

The following terms and conditions apply:

Dispatch conditions

The products are delivered all over the world.

Dispatch costs (inclusive of legally applicable VAT)

Domestic deliveries (Germany):

Shipping
Shipping costs
Free shipping from
Weight
Delivery
DHL - Standard
4,50 €
39,00 €
max. 30 kg
1-3 days
UPS - Standard
3,95 €
39,00 €
max. 30 kg
1-3 days


Deliveries abroad:

Belgium, Denmark, France, Luxembourg, Netherlands, Czech Republic, Austria:

Shipping
Shipping costs
Free shipping from
Weight
Delivery
UPS - Standard
7,95 €
79,00 €
max. 30 kg
1-5 days
 
Warenpost International S*
6,20 €
-
0,5 kg
2-18 days
Warenpost International M*
9,50 €
-
0,5-1 kg
2-18 days
Warenpost International L*
19,50 €
-
1-2 kg
2-18 days


Great Britain, Finland, Italy, Croatia, Monaco, Poland, Sweden, Slovakia, Slovenia:

Shipping
Shipping costs
Free shipping from
Weight
Delivery
UPS - Standard
9,95 €
99,00 €
max. 30 kg
1-5 days
 
Warenpost International S*
6,20 €
-
0,5 kg
2-18 days
Warenpost International M*
9,50 €
-
0,5-1 kg
2-18 days
Warenpost International L*
19,50 €
-
1-2 kg
2-18 days


Bulgaria, Estonia, Greece, Ireland, Latvia, Lithuania, Portugal, Romania, Spain, Hungary:

Shipping
Shipping costs
 
Weight
Delivery
UPS - Standard
14,95 €
 
max. 30 kg
1-5 days
 
Warenpost International S*
6,20 €
 
0,5 kg
2-18 days
Warenpost International M*
9,50 €

0,5-1 kg
2-18 days
Warenpost International L*
19,50 €

1-2 kg
2-18 days


Andorra, Guersey, Jersey, Lichtenstein, Norway, San Marino, Switzerland:

Shipping
Shipping costs
 
Weight
Delivery
UPS - Standard
21,95 €
 
max. 30 kg
1-5 days
 
Warenpost International S*
6,20 €
 
0,5 kg
2-18 days
Warenpost International M*
9,50 €

0,5-1 kg
2-18 days
Warenpost International L*
19,50 €

1-2 kg
2-18 days


All other countries:

Shipping
Shipping costs
 
Weight
Delivery
DHL - Standard
30 €
 
1 kg
2-14 days
 
33 €
 
2 kg
2-14 days
 
36 €

3 kg
2-14 days
 
39 €

4 kg
2-14 days
 
42 €

5 kg
2-14 days
 
(each additional kg + 3,00 €)
 
(max. 30 kg)
2-14 days
 
Warenpost International S*
6,20 €
 
0,5 kg
2-18 days
Warenpost International M*
9,50 €
 
0,5-1 kg
2-18 days
Warenpost International L*
19,50 €
 
1-2 kg
2-18 days


*hardware items and orders with a value over 100 € are excluded from this shipping method (Warenpost International).

Delivery of download items:

Supply of download products: Download products (digital content which is not supplied on a physical data carrier) do not incur shipping costs.

Optionally you have the possibility to get the download products delivered as a backup on a USB-Stick via the Custom-USB-Service. Here we charge a shipping fee of 9,95€.

The customers can download the Download items in their customer accounts.

This Download is provided within 24 hours after placing the order (in case an advance payment has been agreed upon, after the payment authorisation).

The customers are also informed about the provision via email.

Delivery periods

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 1 - 3 days, for deliveries abroad within 2 - 14 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).

Please note that deliveries are not made on Sundays and other holidays.

If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

Accepted Payment options

Shipping items:

  • Prepayment via transfer
  • Payment via credit card
  • Payment via PayPal
  • Payment by invoice
  • Payment via Sofort [immediate transfer]
  • Payment via iDEAL


Downloads (digital items):

  • Prepayment via transfer
  • Payment via credit card
  • Payment via PayPal
  • Payment via Sofort [immediate transfer]
  • Payment via iDEAL


Further details on payment

Payment by invoice is possible under the following condition:
from the 4th order onwards

The invoice amount is to be settled at the time of payment on invoice within 14 days.
If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.

In case of questions, please contact us at the contact details mentioned in the Legal Notice.

News
Airport Malaga XP

The XPlane 11 add-on "Airport Malaga XP" is available as download in the Aerosoft Online Shop. [more]

Winter Resort Simulator

The HR Innoways Winter Resort Simulator is now available for PC at the Aerosoft Online Shop! [more]

Zagreb professional

The Prepar3D V4 add-on "Zagreb professional" is available as download in the Aerosoft Online... [more]

Airport Vitoria-Foronda XP

The XPlane 11 "Airport Vitoria-Foronda XP" of Stairport Sceneries is available as download in the... [more]

Autobahn Police Simulator Mobile (Android)

Autobahn Police Simulator Mobile (Android) available in the Google Play Store! [more]

Aerosoft A330 professional

The waiting is over - the long-awaited Aerosoft A330 add-on for Prepar3D 4.5+ is finally... [more]

SIMStarter NG | Update

The FSX, FSX:SE, P3D V4.5 add-on SIMStarter NG has been updated to version 1.9.5.2. [more]

SAM WorldJetways for XPlane 11

The XPlane 11 add-on "SAM WorldJetways" of Stairport Sceneries is available as download in the... [more]

Duchess Model 76 (Aerofly FS 2) | Update

The Aerofly FS 2 add-on Duchess Model 76 has been updated to version 1.02. [more]

Navigraph FlightSim Community Survey

During 20th of November to 2nd of December 2019 Navigraph is conducting a FlightSim Community... [more]