Important customer information due to the current situation can be found here.

Payment and dispatch

The following terms and conditions apply:

Dispatch conditions

The products are delivered all over the world.

Dispatch costs (inclusive of legally applicable VAT)

Domestic deliveries (Germany):

Shipping
Shipping costs
Free shipping from
Weight
Delivery
DHL - Standard
4,50 €
39,00 €
max. 30 kg
1-3 days
UPS - Standard
3,95 €
39,00 €
max. 30 kg
1-3 days


Deliveries abroad:

Belgium, Denmark, France, Luxembourg, Netherlands, Czech Republic, Austria:

Shipping
Shipping costs
Free shipping from
Weight
Delivery
UPS - Standard
7,95 €
79,00 €
max. 30 kg
1-5 days
 
Warenpost International S*
7,20 €
-
0,5 kg
2-18 days
Warenpost International M*
10,50 €
-
0,5-1 kg
2-18 days
Warenpost International L*
20,50 €
-
1-2 kg
2-18 days


Great Britain, Finland, Italy, Croatia, Monaco, Poland, Sweden, Slovakia, Slovenia:

Shipping
Shipping costs
Free shipping from
Weight
Delivery
UPS - Standard
9,95 €
99,00 €
max. 30 kg
1-5 days
 
Warenpost International S*
7,20 €
-
0,5 kg
2-18 days
Warenpost International M*
10,50 €
-
0,5-1 kg
2-18 days
Warenpost International L*
20,50 €
-
1-2 kg
2-18 days


Bulgaria, Estonia, Greece, Ireland, Latvia, Lithuania, Portugal, Romania, Spain, Hungary:

Shipping
Shipping costs
 
Weight
Delivery
UPS - Standard
14,95 €
 
max. 30 kg
1-5 days
 
Warenpost International S*
7,20 €
 
0,5 kg
2-18 days
Warenpost International M*
10,50 €

0,5-1 kg
2-18 days
Warenpost International L*
20,50 €

1-2 kg
2-18 days


Andorra, Guersey, Jersey, Lichtenstein, Norway, San Marino, Switzerland:

Shipping
Shipping costs
 
Weight
Delivery
UPS - Standard
21,95 €
 
max. 30 kg
1-5 days
 
Warenpost International S*
7,20 €
 
0,5 kg
2-18 days
Warenpost International M*
10,50 €

0,5-1 kg
2-18 days
Warenpost International L*
20,50 €

1-2 kg
2-18 days


All other countries:

Shipping
Shipping costs
 
Weight
Delivery
DHL - Standard
30 €
 
1 kg
2-14 days
 
33 €
 
2 kg
2-14 days
 
36 €

3 kg
2-14 days
 
39 €

4 kg
2-14 days
 
42 €

5 kg
2-14 days
 
(each additional kg + 3,00 €)
 
(max. 30 kg)
2-14 days
 
Warenpost International S*
7,20 €
 
0,5 kg
2-18 days
Warenpost International M*
10,50 €
 
0,5-1 kg
2-18 days
Warenpost International L*
20,50 €
 
1-2 kg
2-18 days


*hardware items and orders with a value over 100 € are excluded from this shipping method (Warenpost International).

Delivery of download items:

Supply of download products: Download products (digital content which is not supplied on a physical data carrier) do not incur shipping costs.

Optionally you have the possibility to get the download products delivered as a backup on a USB-Stick via the Custom-USB-Service. Here we charge a shipping fee of 9,95€.

The customers can download the Download items in their customer accounts.

This Download is provided within 24 hours after placing the order (in case an advance payment has been agreed upon, after the payment authorisation).

The customers are also informed about the provision via email.

Delivery periods

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 1 - 3 days, for deliveries abroad within 2 - 14 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).

Please note that deliveries are not made on Sundays and other holidays.

If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

Accepted Payment options

Shipping items:

  • Prepayment via transfer
  • Payment via credit card
  • Payment via PayPal
  • Payment via Klarna. (Online bank transfer)
  • Payment via iDEAL


Downloads (digital items):

  • Prepayment via transfer
  • Payment via credit card
  • Payment via PayPal
  • Payment via Klarna. (Online bank transfer)
  • Payment via iDEAL


Further details on payment

If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.

In case of questions, please contact us at the contact details mentioned in the Legal Notice.

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