Payment and dispatch

The following terms and conditions apply:

Dispatch conditions

The products are delivered all over the world.

Dispatch costs (inclusive of legally applicable VAT)

Domestic deliveries (Germany):

Shipping
Shipping costs
Free shipping from
Weight
Delivery
DHL - Standard
4,50 €
39,00 €
max. 30 kg
1-3 days
UPS - Standard
3,95 €
39,00 €
max. 30 kg
1-3 days


Deliveries abroad:

Belgium, Denmark, France, Luxembourg, Netherlands, Czech Republic, Austria:

Shipping
Shipping costs
 
Weight
Delivery
UPS - Standard
9,95 €
 
max. 30 kg
1-5 days
 
Warenpost International S*
8,50 €
 
0,5 kg
2-18 days
Warenpost International M*
12,50 €
 
0,5-1 kg
2-18 days
Warenpost International L*
23,40 €
 
1-2 kg
2-18 days


Great Britain, Finland, Italy, Croatia, Monaco, Poland, Sweden, Slovakia, Slovenia:

Shipping
Shipping costs
 
Weight
Delivery
UPS - Standard
9,95 €
 
max. 30 kg
1-5 days
 
Warenpost International S*
8,50 €
 
0,5 kg
2-18 days
Warenpost International M*
12,50 €
 
0,5-1 kg
2-18 days
Warenpost International L*
23,40 €
 
1-2 kg
2-18 days


Bulgaria, Estonia, Greece, Ireland, Latvia, Lithuania, Portugal, Romania, Spain, Hungary:

Shipping
Shipping costs
 
Weight
Delivery
UPS - Standard
14,95 €
 
max. 30 kg
1-5 days
 
Warenpost International S*
8,50 €
 
0,5 kg
2-18 days
Warenpost International M*
12,50 €

0,5-1 kg
2-18 days
Warenpost International L*
23,40 €

1-2 kg
2-18 days


Andorra, Guersey, Jersey, Lichtenstein, Norway, San Marino, Switzerland:

Shipping
Shipping costs
 
Weight
Delivery
UPS - Standard
21,95 €
 
max. 30 kg
1-5 days
 
Warenpost International S*
8,50 €
 
0,5 kg
2-18 days
Warenpost International M*
12,50 €

0,5-1 kg
2-18 days
Warenpost International L*
23,40 €

1-2 kg
2-18 days


All other countries:

Shipping
Shipping costs
 
Weight
Delivery
DHL - Standard
30 €
 
1 kg
2-14 days
 
33 €
 
2 kg
2-14 days
 
36 €

3 kg
2-14 days
 
39 €

4 kg
2-14 days
 
42 €

5 kg
2-14 days
 
(each additional kg + 3,00 €)
 
(max. 30 kg)
2-14 days
 
Warenpost International S*
8,50 €
 
0,5 kg
2-18 days
Warenpost International M*
12,50 €
 
0,5-1 kg
2-18 days
Warenpost International L*
23,40 €
 
1-2 kg
2-18 days


*hardware items and orders with a value over 100 € are excluded from this shipping method (Warenpost International).

Delivery of download items:

Supply of download products: Download products (digital content which is not supplied on a physical data carrier) do not incur shipping costs.

The customers can download the Download items in their customer accounts.

This Download is provided within 24 hours after placing the order (in case an advance payment has been agreed upon, after the payment authorisation).

The customers are also informed about the provision via email.

Delivery periods

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 1 - 3 days, for deliveries abroad within 2 - 14 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).

Please note that deliveries are not made on Sundays and other holidays.

If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

Accepted Payment options

Shipping items:

  • Prepayment via transfer
  • Payment via credit card
  • Payment via PayPal
  • Payment via Klarna. (Online bank transfer)
  • Payment via iDEAL


Downloads (digital items):

  • Prepayment via transfer
  • Payment via credit card
  • Payment via PayPal
  • Payment via Klarna. (Online bank transfer)
  • Payment via iDEAL


Further details on payment

If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.

In case of questions, please contact us at the contact details mentioned in the Legal Notice.

Currently in the blog
A Guide to Flight Simulator: Extended...

The e-book "A Guide to Flight Simulator: Extended Edition" has been updated to version 1.10. [more]

RCStudio - Airport Trento-Mattarello -...

The MSFS DLC RCStudio - Airport Trento-Mattarello - LIDT has been updated to version 1.0.5.0. [more]

Airport Berlin Brandenburg V2 XP | Update

The X-Plane 11 add-on Airport Berlin Brandenburg V2 XP has been updated to version 2.01. [more]

SoFly - Landing Challenge Pro | Update

The MSFS DLC Landing Challenge Pro of SoFly has been updated to version 1.2.0 and 5 additional... [more]

OMSI 2 Downloadpack Vol. 10 - AI Coaches

The OMSI 2 Downloadpack Vol. 10 - AI Coaches is available now at the Aerosoft Online Shop. [more]

Aerosoft Airport Mykonos | MSFS DLC

The Microsoft Flight Simulator DLC Aerosoft Airport Mykonos is now available for download from... [more]

Aerosoft Airport Zagreb | Update

The Microsoft Flight Simulator DLC Aerosoft Airport Zagreb has been updated to version 1.1.0.0. [more]

Aerosoft and Orbx announce distribution...

Aerosoft and Orbx today announce a new partnership which sees both companies sharing distribution... [more]

Zagreb professional | Update

The Prepar3D V4/V5 add-on Zagreb professional has been updated to version 2.0.1.0 (P3D V5) &... [more]

Airport Zagreb XP

The X-Plane 11 add-on "Airport Zagreb XP" is available now as download in the Aerosoft Online Shop! [more]