Payment and dispatch

The following terms and conditions apply:

Dispatch conditions

The products are delivered all over the world.

Dispatch costs (inclusive of legally applicable VAT)

Domestic deliveries (Germany)

We do not charge shipping costs for standard deliveries. Shipping costs for express deliveries have to be paid by the customer.

Deliveries abroad:

We calculate the shipping costs abroad according to shipping weight:

Any shipping costs will be clearly indicated on the product detail page, in the shopping cart and on the order page. The shipping costs depend on the shipping method, the weight and the shipping destination and are calculated and shown during the ordering process.

Up to a shipping weight of 0.5 kg and a value of goods up to 100€ (excluding hardware), we additionally offer delivery by registered mail for a shipping flat rate of 6.20 €.

Starting from an order value of 59.00 € we do not charge shipping costs for standard deliveries to Belgium, Denmark, Finland, France, Great Britain, Luxembourg, Netherlands, Sweden and Czech Republic. Shipping costs for express deliveries have to be paid by the customer.

Delivery of download items:

Supply of download products: Download products (digital content which is not supplied on a physical data carrier) do not incur shipping costs.

Optionally you have the possibility to get the download products delivered as a backup on CD/DVD via the CustomCD Service. Here we charge a shipping fee of 8,95€.

The customers can download the Download items in their customer accounts.

This Download is provided within 24 hours after placing the order (in case an advance payment has been agreed upon, after the payment authorisation).

The customers are also informed about the provision via email.

Delivery periods

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 1 - 3 days, for deliveries abroad within 2 - 14 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).

Please note that deliveries are not made on Sundays and other holidays.

If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

Accepted Payment options

Shipping items:

  • Prepayment via transfer
  • Cash on delivery (plus COD charges 5,60 €)
  • Payment via credit card
  • Payment via PayPal
  • Payment by invoice
  • Payment via Sofort [immediate transfer]
  • Payment via iDEAL

Downloads (digital items):

  • Prepayment via transfer
  • Payment via credit card
  • Payment via PayPal
  • Payment via Sofort [immediate transfer]
  • Payment via iDEAL

Further details on payment

Payment by invoice is possible under the following condition:
from the 4th order onwards

The invoice amount is to be settled at the time of payment on invoice within 14 days.
If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.

In case of questions, please contact us at the contact details mentioned in the Legal Notice.

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